Before you start
Sign in as the user whose delivery preferences should change. These settings concern routine channels, not whether an action exists or whether you have permission to see it. Required security messages may remain enabled.
Review the attention panel
- Open the header bell. Confirm the panel is assigned to your signed-in account.
- Review Notification delivery and available channel settings.
- Change Email alerts, Reminders & SLA notifications or the overall routine-delivery preference as required.
- Inspect the saved state/confirmation before closing the panel.
Check desktop availability
Desktop notifications depend on service configuration and browser permission. A disabled or not-configured control is not proof that desktop delivery is operating. Check with your administrator if the channel is required.
Browser permission and a saved platform preference serve different purposes; enabling one cannot supply missing configuration in the other.
Expected behaviour
Your authorised actions/counts remain visible in the bell and relevant workspaces. Turning delivery off is not action completion or cancellation of an SLA. Continue to manage due work in the source records.
If unwanted routine messages continue, record the channel, time and message category without forwarding confidential content. Confirm you changed the intended account and whether the message is a required security notification.