A preview exists but there is no readable text
The original can be available before native extraction or OCR is ready. Check the processing status, supported format and OCR behaviour/engine. Image-only pages need an enabled OCR path. An empty Office source may need conversion rather than Tesseract.
Processing finished but the document is not ready
Check required fields, deterministic validation and Finish review. Then inspect indexing policy, sampled QC and output release requirements. Machine processing, extraction approval, confirmed indexing, QC and delivery are independent outcomes.
A field or classification is wrong
Locate the source evidence, correct the result through the authorised review action and save. For repeated errors, test the schema’s recognition signals, exclusions, field labels/types and OCR quality against representative samples. Publish a new configuration version rather than modifying historical evidence.
A connection or delivery is failing
Check source/destination permissions, configured boundaries, credentials and current verification. For SFTP, confirm the SSH account can access the absolute target directory and the pinned host key matches. Inspect the actual attempt/receipt before retrying. Never bypass a source-security blocker or duplicate a successful transfer.
Ask AURA or contact your administrator
Use a bounded question such as Explain the next step or Check processing blockers in the current workspace. AURA operates within the available tenant context and approval boundaries; its suggestion does not itself approve or deliver a document.
For support, provide the document/job reference, stage, timestamp and visible diagnostic message. Do not send private share tokens, passwords, source secrets or confidential document contents in an unsecured channel.
Prepare an actionable support report
Record environment, document/job/run reference, stage, time and exact message. Note whether one file, a format or the whole queue is affected. Use approved channels for confidential content. Inspect prior attempts before retrying; an uncertain external effect may already have succeeded. Never lower security/review gates merely to finish a job.