Before you start

You need evidence-request permissions and a verified recipient. Avoid asking for separate documents to prove facts already validated by Companies House.

Step by step

  1. Open the assessment and identify the specific evidence gap. Check whether the information is already present or validated by an external source.
  2. Prepare an individual evidence request. Describe the document or information needed and why it is relevant.
  3. Check the recipient, requested item and any deadline before confirming the send action.
  4. Use the request record to follow delivery and response status. Do not assume an email was delivered just because the draft was created.
  5. When a response arrives, review the submission and link it to the relevant evidence or question.

Make the request specific

State the item, entity/service, coverage period and expected proof. Request a current insurance certificate and period of cover rather than “insurance information”. Check existing evidence before sending to avoid conflicting versions and repeated work. Collect only information needed for the identified gap.

Check issue, response and review separately

Inspect the recorded invitation/delivery state after issuing. A saved request is not a sent invitation, and a sent email is not proof it was read. When material arrives, compare dates, scope and source with the requirement before accepting it. Upload alone does not close a control gap.

Correct or replace a request

  1. Verify the reference and intended recipient.
  2. Use the available amendment or replacement action for incorrect requirements.
  3. Use the permitted resend/reissue path for failed delivery or expired access.
  4. Preserve response and review history in the assessment context; do not forward another person’s private link.

What happens next

The submitted material still needs assessment review. Submission confirms receipt, not that the evidence is sufficient or approved.

If something does not look right

If the request needs correction, use the available amendment or replacement path before sending. If delivery is unsuccessful, check the address and the recorded delivery status.