Before you start

Prepare approved materials and confirm who owns publication. Do not mark planned or internally reviewed work as independently certified.

Step by step

  1. Open Trust Centre with the required management permission.
  2. Review the organisation profile and public-facing assurance information.
  3. Add or maintain the approved materials using the available controls. Confirm owner, version, scope and review dates.
  4. Choose public or controlled access as appropriate for each item. Review the content from the intended audience’s perspective.
  5. Publish or update only after your organisation’s required approval. Maintain materials as their status changes.

State assurance precisely

Distinguish implemented controls, internal validation, independent testing and certification. Check scope and expiry dates before publishing claims. A certificate for one service or entity must not be represented as covering the whole organisation.

Review the visitor journey

  1. Check branding/profile and contact information.
  2. Select current approved materials with owners and review dates.
  3. Set public or controlled access and confidentiality requirements.
  4. Review the resulting experience and test restricted access with an authorised recipient.

Maintain published information

Assign periodic review ownership and update stale materials. Uploading a file does not automatically publish it. If a visitor cannot see something, inspect publication and approved access before adding duplicates or emailing an unrestricted copy.

What happens next

The Trust Centre is a maintained record of your assurance position. Check review dates and remove or update material that is no longer suitable for reliance.

If something does not look right

If an item is not visible to a visitor, check its publication and access settings. Linking or uploading material does not necessarily make it public.